Policies


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Our Mission

Here at Chic Scissors Hair we want you to feel your very best and be confident in your new look, we offer a wide variety of services, specializing in color. We strive to offer you the latest hair trends and techniques while making you feel relaxed and at home. We pride ourselves on our calm welcoming environment and customer service. We want you to enjoy yourself while in our care. Thank you for choosing Chic Scissors Hair we look forward to meeting you!


Cancellation

We here at Chic Scissors Hair value your time, and want to give you the best service possible. For these reasons we ask that you give us a minimum of 24 hrs notice if you need to cancel/reschedule. In the event that you cancel/reschedule or do not show up to your appointment without giving us the proper notice. We reserve the right to ask you to either place a deposit before you book, or be charged 50% of the services you were booked for. This policy also applies to those who abuse the cancellation terms. Thank you for understanding


Late

We here at Chic Scissors Hair value your time. We ask that you arrive 5-15 minutes prior to your appointment time. If by chance you are running late please be aware we may not be able to provide your scheduled services. If you are 15 minutes late or more, you may have to forfeit your appointment all together. If this occurs you will be charged according to our cancellation/no show policy.


Retail

We here at Chic Scissors Hair appreciate you supporting our small business, and helping us guarantee the services we have provided, with your purchase of our quality salon products. For this reason when purchasing retail, we will not give a refund if you are not satisfied with the product. We will however, accept a return up to two weeks after your purchase and offer you a credit to use toward another retail product.


satisfaction Guarantee

We here at Chic Scissors Hair want nothing more than to please you. For this reason, we offer a two week satisfaction guarantee. Within the first two weeks following your appointment with us, if you are not completely satisfied, we will be happy to have you come in free of charge. We will promptly try and correct the issue. Our goal is always to make sure you feel your very best. Please understand that this correction must be within reason. We are happy to adjust color and haircuts free of charge to make you happy, however we will not completely change a color or a haircut because you have changed your mind. Those types of changes will require a new appointment.